Employee Assistance Program (EAP)

Yes. Everything you discuss in your EAP sessions is strictly confidential. Your employer will not be told what you have discussed, why you attended, or the content of any session.

The only exceptions to confidentiality are the standard legal and ethical obligations that apply to all mental health practitioners specifically, if there is an immediate risk of serious harm to yourself or others, or if required by law. These exceptions will be explained clearly in your first session.

Employers receive only de-identified, aggregate utilisation data (e.g., number of sessions used across the team), never individual level information.

No. EAP access is entirely self referred and confidential. Your manager or HR team will not be notified that you have made contact or attended sessions. You do not need anyone's permission or approval to access EAP.

If you choose to share information with your employer for example, to access leave or workplace accommodations that is entirely your decision.

The number of sessions available depends on the EAP arrangement your employer has in place. Typically, this ranges from 3 to 6 sessions per employee per year, depending on the package selected.

If you require additional support beyond your allocated EAP sessions, we can discuss further options including Medicare-rebated sessions via a GP Mental Health Treatment Plan, or private fee arrangements.

Yes. If your employer does not currently have an EAP with Coastal Sands Counselling & Rehabilitation, you can still access counselling support as an individual. Sessions may be eligible for a Medicare rebate via a GP Mental Health Treatment Plan, or can be arranged as a private fee appointment.

Contact us directly to discuss what options are available to you.

Setting up an EAP is straightforward. Contact us to discuss your organisation's size, industry, and workforce needs. We will recommend an appropriate package and provide a service agreement outlining session allocations, reporting arrangements, and fees.

Once the agreement is in place, we will provide you with referral materials to distribute to your team, and you can begin promoting the service internally immediately.

Employers receive regular de-identified utilisation reports showing aggregate usage data such as the total number of sessions accessed, broad presenting themes (e.g., stress, adjustment, relationships), and session format (telehealth vs in-person).

No individual employee information is ever disclosed. Reports help organisations understand workforce wellbeing trends and assess the value of their EAP investment.

Reporting frequency depends on the package selected from annual summaries through to quarterly reviews.

Yes. Current clinical evidence supports telehealth as equally effective as in-person counselling for the majority of presentations, including anxiety, depression, stress, trauma, and adjustment concerns.

Telehealth also offers significant practical advantages removing travel time, increasing flexibility, and making support more accessible for people in regional areas or with demanding schedules.

In-person sessions are available at our Sunshine Coast location for those who prefer face-to-face contact. We are happy to discuss which format best suits your needs.