Expert Counselling, Wherever You Are

Yes. A substantial body of clinical research confirms that telehealth psychological therapy produces equivalent outcomes to in-person treatment for anxiety, depression, trauma, adjustment, and most other presentations.

In fact, many clients find they engage more openly via telehealth attending from a familiar, comfortable environment can reduce the sense of vulnerability that some people experience in a clinical setting. Australian funding bodies including Medicare and WorkCover QLD formally recognise telehealth as an equivalent service delivery mode.

Any smartphone, tablet, laptop, or desktop computer with a working camera and microphone will work. You don't need to download any apps or create any accounts & we send you a secure link by email, and you simply click it at your session time.

A stable internet connection (standard broadband, NBN, or 4G/5G mobile data) is sufficient. If you're concerned about your connection quality, we can do a brief test call before your first appointment.

Technical difficulties occasionally occur. If your connection drops during a session, your clinician will attempt to reconnect via the video platform. If the connection cannot be restored, we will continue the session by phone where clinically appropriate, or reschedule the remainder of the appointment at no additional cost.

If you frequently experience poor internet quality, phone based sessions can be arranged as an alternative in some circumstances please discuss this with us at booking.

Yes. Sessions are conducted on an encrypted, healthcare grade video platform. They are not recorded, and your clinical information is stored securely in compliance with the Privacy Act 1988 and Australian Privacy Principles.

The most important variable for privacy on your end is your environment & we recommend attending from a private space where you will not be overheard. Some clients use headphones to increase privacy in shared households.

Yes. Our telehealth service is available to adults across Australia. We regularly see clients in regional and remote Queensland, as well as interstate.

For WorkCover or workers' compensation clients outside Queensland, please contact us to discuss your specific scheme and funding pathway & we accept interstate referrals via telehealth and can advise on eligibility.

Yes. Medicare rebates are available for telehealth sessions with a valid GP Mental Health Treatment Plan (also called a Mental Health Care Plan). Your GP will need to prepare this referral before your appointment.

Up to 10 individual sessions per calendar year are rebatable under this pathway. We are not a bulk-billing practice a gap fee applies, and the Medicare rebate reduces your out-of-pocket cost. Contact us for current fee information.

Yes, for injured workers, telehealth can be particularly valuable. It removes the need to travel while managing injury, pain, or mobility limitations, and maintains continuity of psychological support during return-to-work transitions.

Coastal Sands is an approved WorkCover Queensland provider. We deliver Psychological Services and Adjustment to Injury Counselling (ATIC) via telehealth. All clinical reporting and insurer communication meets WorkCover's requirements for telehealth delivery.

Yes. In-person appointments are available at our Sunshine Coast location. If you are local and prefer to attend some sessions face-to-face while using telehealth for others, for example, when travelling or during busy periods this can be arranged flexibly.

Please note that in-person availability may need to be confirmed in advance. If you are based outside the Sunshine Coast, telehealth will typically be your primary mode of access.